Request for Clarification on Updated Portal and Pr...
# supporta
Arham1
04/15/2025, 9:51 AMHi hope you doing well ❤️🩹
I noticed that the portal has changed quite a bit, and I'm having trouble navigating it. Previously, the pricing was clearly displayed at the top, but now I can't find it. Can you guide me on where the pricing information is now located?
Also, we’re an automation company, and I’ve created a free account with 1,000 minutes. However, these aren't enough for our heavy work load. I’d like to discuss with your seller about increasing the minutes and get clarification on the charges for additional usage.
Looking forward to your response so I can move forward.
Thanks,
Muhammad Arham
k
Kings_big💫
04/15/2025, 10:15 AMTotal pricing is 5 cents per minute which is Vapi charge + Underlying provider cost.
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Arham1
04/15/2025, 11:07 AMThe portal has changed a lot, and I’m having trouble navigating it. Can you guide me on where I can find the information for the second cast, as well as the pricing details? Specifically, I’m looking for the cost of speech-to-text, text-to-speech, and how much Twilio will charge. I’m unable to find these details in the new portal.
Arham1
04/15/2025, 11:10 AMAlso, when I created an account, I received 1,000 free minutes, but our workload is a bit heavier, so we need more minutes. To arrange this, I assume I need to speak with the seller, right? Additionally, would it be possible to get the Vapi charges reduced?
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CGSM
04/16/2025, 7:35 PMThanks, I couldn't find this info either. Pricing a deal with about 50K minutes to start. What do people experience for TTS, STT and LLM costs typically?
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Arham1
04/18/2025, 7:22 PMJust to clarify, are you saying that the deal starts with 50k minutes and the additional charges for Text-to-Speech (TTS), Speech-to-Text (STT), or the LLM model will be separate from that initial 50k minutes? Could you also share what the typical costs are for these services?"
Arham1
04/18/2025, 7:27 PMHere’s a message you can use for your response:
"We are looking for the best Text-to-Speech (TTS) and LLM models that seamlessly integrate into our AI-powered booking system, ensuring that customers cannot distinguish between interacting with an AI agent or a real person. It’s essential that the TTS and Speech-to-Text (STT) technologies maintain a high level of naturalness and fluency. Additionally, we need these systems to be fully optimized to ensure a smooth customer experience without revealing that it's AI. Could you recommend models that meet these criteria?"
s
Shubham Bajaj
04/18/2025, 9:43 PMplease contact [support@vapi.ai](support@vapi.ai) for more information regarding pricing
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