BILLING ISSUE
# supportr
ripthajacker
04/15/2025, 1:28 PMI Just made a payment for $100 to purchase Wallet Credits. The Payment went through and has been debited from my account.
It also reflected on my Wallet Credits but after refreshing the screen, It doesn't anymore. NEED SUPPORT ASAP!
ripthajacker
04/15/2025, 1:31 PM@bryant @Shubham Bajaj Inboxed You both the Org ID & Wallet ID.
k
Kings_big💫
04/15/2025, 3:58 PMWe are sorry for the inconvenience, please kindly provide your Vapi registered email address thanks
s
Sahil
04/15/2025, 6:21 PMCan you share org_id over here?
Sahil
04/15/2025, 6:21 PMWill get this sorted.
r
ripthajacker
04/15/2025, 7:59 PMSure!
ripthajacker
04/15/2025, 7:59 PMOrg ID: 25b89b63-fada-4874-9c1c-17c3111edd70
ripthajacker
04/15/2025, 8:12 PMPlease update me here once this is fixed @Sahil Thanks! 🙌🏼
s
Sahil
04/15/2025, 8:59 PMDone.
r
ripthajacker
04/16/2025, 10:46 AMThanks @Sahil !!
ripthajacker
04/16/2025, 10:46 AMWhat was the issue though ?
s
Shubham Bajaj
04/18/2025, 9:16 PMplease contact [support@vapi.ai](support@vapi.ai) for full explanation. thank you