Good afternoon! I'm trying to configure the vapi with my Voip FaleFacil, after filling in the easy information in the trunk configuration and importing the number. When I try to make a connection, I get the error above but in the api log I get status 200 and the call does not reach the dialed phone. Can anyone help me with this problem? https://cdn.discordapp.com/attachments/1361704470005813248/1361704470152478982/image.png?ex=67ffb99c&is=67fe681c&hm=e284dcde1af8fed6738dcf1ea80fb2a1c07adde45cb5e5785fce173db3b2df3b& https://cdn.discordapp.com/attachments/1361704470005813248/1361704470718713946/image.png?ex=67ffb99d&is=67fe681d&hm=cdef527a02d233215ebcacffe62a3463793d1e52387cdb750753288594b7dbe7& https://cdn.discordapp.com/attachments/1361704470005813248/1361704471033417779/image.png?ex=67ffb99d&is=67fe681d&hm=60aa0ff6b7f7e3f4467ef093e8016017ec80051107fd892824b353f37a83a050&

To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

Call ID : 0420834e-1a36-487f-84ae-4910b3e4b899. When exactly this happened (the timestamp): 15 Apr 2025: 5:23 PM. What response you expected to get: receive a call. What response you actually got instead: I was unable to receive the call and got this error in the call logs.

We are looking into it

ok

🔵 17:23:33:009 Received Phone Number Call Status Update: { "call_sid": "c7f6feee-a91d-4d35-b702-e9205be45650", "direction": "outbound", "from": "+558130940020", "to": "+5581988781531", "call_id": "32479b09-94c1-123e-5396-0a9f21fb8767", "sip_status": 403, "sip_reason": "Forbidden", "call_status": "failed", "account_sid": "a293afd2-c26b-42f8-8735-a621d05844d2", "trace_id": "b9f1f9ca68802cf5a21f92e667dfb35a", "fs_sip_address": "172.32.34.206:5060", "api_base_url": "" } You will need to check with your telephony provider.

ok