Poor Caller Audio Quality
# supports
SidewaysCat
04/15/2025, 2:53 PMWhy does the caller's audio sound so muffled and poor when listening back to the audio recording of the conversation between the AI and the caller?
I've tested this on many different microphones and web/twilio, and it all sounds muffled and low-quality.
Any ideas? Is it the Transcriber which affects this or what? No wonder the transcriber struggles to convert to text when the audio is dreadful.
v
Valet
04/15/2025, 4:16 PMare you using twilio or something ?
Valet
04/15/2025, 4:16 PMit does that
Valet
04/15/2025, 4:16 PMif you test it on vapi it sounds fine
Valet
04/15/2025, 4:16 PMbut when using twilio or a phone number provider it sounds like shit
Valet
04/15/2025, 4:16 PMthats what i have found
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Kings_big💫
04/15/2025, 4:35 PMimprove input quality, network stability, and the recording setting can help enhance audio clarity and transcription accuracy..
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SidewaysCat
04/15/2025, 6:45 PMTried it on both web microphone and calling through Twilio, for some reason all sound like arse. But when I jump on a call with my mates, my mic is fine?
SidewaysCat
04/15/2025, 6:47 PMAny suggestions on how improve input quailty? Tried various microphones ranging from a headset to a blue Yeti. Even calling via twilio on my mobile phone when i review the audio it sounds damp and muffled. Wasn't sure if there was a setting or if it was related to the transcription model?
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Kyle Brunker
04/15/2025, 10:49 PMWhich country phone number you are using?
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SidewaysCat
04/15/2025, 11:05 PMUK
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Kyle Brunker
04/16/2025, 1:05 AMCan you try once getting a new number from twilio and giving a shot?
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SidewaysCat
04/16/2025, 8:03 AMTried with two, one a landline and one a mobile - plus this test wouldn’t make sense as I’ve also tried it on the web via my microphone on the vapi dashboard
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Kyle Brunker
04/17/2025, 9:23 PMMind sharing the demo url? I can try and talk it.
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SidewaysCat
04/18/2025, 6:03 PMb
Blekk
06/15/2025, 10:48 AMHave you found a fix to this? Im having the same issue @SidewaysCat @Sahil
Blekk
06/15/2025, 10:48 AMhave you found a solution to this please @Valet @Kings_big💫
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Kyle Brunker
06/17/2025, 12:27 AMThis ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.Â
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SidewaysCat
06/22/2025, 10:59 PMIssue seemed to resolve itself. I think I extended the 'first message' to be about 5 seconds long, giving it just enough time for the quality to become normal again. Eitherway, not had any issues with it since, it seems to be more problematic over the web, whereas I'm using Twilio only now. @Blekk