hello does anyone know how to connect 2
# general-english
d
hello does anyone know how to connect 2 agents. I want the user to press 2 then it connects them to the next agent
k
Enable dtmf and transferCall tools in your assistant’s config, and set the prompt to instruct the user to press 2 upon which your assistant will detect the input and transfer the call to the second agent’s number.
e
Basically, you’d set up the first agent to listen for the user pressing 2 (using DTMF input detection), then trigger a transfer to the second agent’s phone number or assistant ID via Vapi’s Functions or Squads feature. You’ll need to configure the prompt to handle the keypress and set up a forwarding number or squad in the dashboard. It’s a bit technical, but don’t sweat it—I can handle the whole setup for you! Just DM me, and I’ll get it sorted quick. 😎
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