Vapi ai call transfer fallback
# supports
Savick sales
04/15/2025, 10:35 PMSo I have build my agent working perfectly and also booking an appointment well but I want a situation where by if call is transfer to a live agent and they are not available I want the voice ai to be able to direct the customers to book them an appointment instead of cutting the calls.
Thanks as I look forward to hear from anybody here.
k
Kings_big💫
04/16/2025, 1:09 AMYou can set a fallback in the transferCall tool, if no live agent answers, the assistant will send a message and continue with the booking process.
s
Savick sales
04/16/2025, 3:18 AMGod bless you brr, please I need help, I have never use that function before I need your guild😩 🥹
k
Kings_big💫
04/16/2025, 3:22 AMs
Savick sales
04/16/2025, 3:49 AMAlright brothr
Savick sales
04/16/2025, 4:01 AMBrother can I just use the vapi transfercall tool instead of creating a json code
k
Kings_big💫
04/16/2025, 6:54 AMYes
s
Savick sales
04/16/2025, 8:03 AMBrother this my transfer call tool
Under the parameters I can use appointment booking and said "book an appointment if the love agent is unavailable"
On destination we have assistant, phone number, SIP
Which one will k choose broda thanks broda
https://cdn.discordapp.com/attachments/1361832335817048185/1361975199108567130/screencapture-dashboard-vapi-ai-tools-6fe0f16f-7016-4255-9736-5cf411ee9107-2025-04-16-00_53_59.png?ex=6800b5bf&is=67ff643f&hm=7a708148043b91189dc231894f4cc107fce79dc7ddb947937e6f855377ef034b&
https://cdn.discordapp.com/attachments/1361832335817048185/1361975199519473864/trean.png?ex=6800b5bf&is=67ff643f&hm=c422870ff396d0e97197598706879c853d7c8348c8c9a96c4eda19940007855e&