API is also always either in status (in-queue or pending)
here is call id f6de7b25-b193-48d7-8205-c68a1d49cd23
Even in the dashboard, I was seeing no recordings, but now, after few hours, I am seeing them. Are there any server load issues?
tnigam
04/16/2025, 4:58 AM
new call id 90e947bc-35ff-4210-b457-57290741f21c call has ended but no recording or transcript
To help track down this issue, could you share one or two:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
Kings_big💫
04/16/2025, 11:28 AM
@vijayvergiya kindly create a support ticket thanks
t
tnigam
04/16/2025, 4:10 PM
I gave call id call id 90e947bc-35ff-4210-b457-57290741f21c
This was the PDT time Apr 15, 2025, 21:52
my API status was "status": "in-progress" for hours, so my flow get stuck in holding process as if call is going on
k
Kings Big
04/19/2025, 6:41 PM
are you still unable to see the recording or transcript for any of these calls?