No recordings or transcript if I am making API cal...
# support
t
API is also always either in status (in-queue or pending) here is call id f6de7b25-b193-48d7-8205-c68a1d49cd23 Even in the dashboard, I was seeing no recordings, but now, after few hours, I am seeing them. Are there any server load issues?
new call id 90e947bc-35ff-4210-b457-57290741f21c call has ended but no recording or transcript
b
same
k
To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
@vijayvergiya kindly create a support ticket thanks
t
I gave call id call id 90e947bc-35ff-4210-b457-57290741f21c This was the PDT time Apr 15, 2025, 21:52 my API status was "status": "in-progress" for hours, so my flow get stuck in holding process as if call is going on
k
are you still unable to see the recording or transcript for any of these calls?