We need an upgrade
# supportl
Loic_robert
04/16/2025, 12:53 PMWe reached the max number of credits in our month and we would need an upgrade to our current plan, I see that the next step is a call with the sales team, so if there is a way to accelerate this process it would be really appreciated, since our vapi callers and vapi website is down right now because of this credit issue...
s
Sahil
04/16/2025, 1:13 PMemail at sahil@vapi.ai with your account email address.
l
Loic_robert
04/16/2025, 1:22 PMNo one replied...
Loic_robert
04/16/2025, 1:22 PMSupposed to be pavel@fondako.com
Loic_robert
04/16/2025, 1:22 PMAre you able to see if you received it?
k
Kings_big💫
04/16/2025, 3:40 PMI hope you already gotten response??
l
Loic_robert
04/16/2025, 4:01 PMyes but not what expected, 404 links and its not really what we want. We just need more minutes, for the credits we are good
Loic_robert
04/16/2025, 4:04 PM@Kings_big💫 can you help with that?
Loic_robert
04/16/2025, 4:10 PMCan we do this process through discord?
k
Kings_big💫
04/16/2025, 4:41 PMI've forwarded your request to the executives
l
Loic_robert
04/16/2025, 4:42 PMThank you would love to have this fixed asap, since we really need this right now to make calls and on our website
s
Sahil
04/16/2025, 5:34 PMIt is done.
l
Loic_robert
04/16/2025, 5:38 PMGood so I dont see any maximum amount of minutes now, how does that work?
Loic_robert
04/16/2025, 5:38 PM@Sahil
s
Sahil
04/16/2025, 5:47 PMYou will be charged on minutes basis and you will start seeing the approximation cost in the assistant section.
l
Loic_robert
04/17/2025, 6:26 AMPerfect it works!
s
Savick sales
04/17/2025, 2:15 PM@Sahil @Kings_big💫 please my ai bot is no more calling saying error concurrent and all my senairo is working perfectly.
O really need help with that ASAP 🙏
s
Sahil
04/17/2025, 2:48 PMemail at sahil@vapi.ai @User
2 Views