Yes, after the AI assistant attempts to transfer a call, if no human answers within 20 seconds, I want the bot to stop the transfer attempt and instead go back to the original lead and say something like: “Looks like our supervisors are all tied up right now. No worries — let’s schedule a quick 5-minute call so you don’t miss out on your savings. What day and time works best for you?” So it's not about contacting the supervisor again — it's about falling back to book an appointment directly with the lead if the transfer doesn’t go through in time. The appointment time should be based on the lead’s reply — ideally same-day or next-day, whatever they choose. The key is: no dead air or hangup if the transfer fails. The AI should always recover and push for the appointment.