I have had some strange issues with our agents today, not following instructions properly, not saying delay messages, seems like an update today?

call_id pls

I switched to WEEKLY and it worked it was an issue with not saying the "type": "request-response-delayed", was acting like there was no message fell back to "Are you still there" which is our default check if silence message.

Having same issue, since today only

Switch to weekly should fix it @kolbykskk

Yes it did thanks