Hi guys, I setup my bot and created an assistant which is working perfectly, so I created another assistant for another bot but the assistant is not making calls saying error concurrent if I place my outbound call. Please what does that mean and how am I going to resolve that. Thanks Savick

Hey Savick, the concurrent error you’re seeing might be due to hitting a limit on concurrent calls. Make sure you’re not exceeding any limits set for your account or plan. You might want to check with your account settings or plan details to confirm any restrictions. Adjusting these settings or contacting support if you think there's an error should help resolve the issue. Let me know if you need more help.

Thanks for this but i also need help setting this up : I need help setting up a fallback for calls when no agent is available. After the phone rings for a few moments without an answer, I want the system to inform the customer that no agents are currently available and then prompt them to book an appointment instead.

checking if this is resolved/solved for you?