I would like to use phone number from Azure Communication Service. Is it possible to do?

Yes, https://dashboard.vapi.ai/phone-numbers/ https://cdn.discordapp.com/attachments/1362608800187547718/1362653020646670530/image.png?ex=68032d04&is=6801db84&hm=7a32e5a98db48b34f588f6c7f71fd5d67c7afe914606a709aa27f3c9ee374236&

@Pigeon the phone number is one thing - I'm not sure how Azure Communicaition Services can send the call outbound, specifically when these services are very much "Office365" centric.

Well, yes I didnt check if they have SIP trunking capabilities

Well, I've done a very basic "check" of Azure Communication Services - there is some potential there, but it can't connect to VAPI directly - it's not supported, as the connectivity requires some DNS manipulations and setting up a Session Border Controller, which again, requires DNS control. I know that via Cloudonix we have customers who did it, as I can see the Azure domains configured on our systems, but I'll need to investigate what they did in order to do this.

Hey, I was out of office for a couple of days, so couldn't reply to you earlier. Checking if this is resolved for you?

No I am still researching on this. this is not resolved

@Mahimai Raja you can connect with him https://discord.com/channels/1211482211119796234/1362608800187547718/1362705528475877436 He can assist you in resolving this issue. This falls outside of our scope of work. Your telephony must establish a connection with the SIP. If direct access is not available, you may need to adjust or find an intermediary solution. I trust you have comprehended my explanation.

Got it @Shubham Bajaj

Marking this ticket as Solved ✅