The caller is talking but no audio is detected in Vapi (the caller told me personally they were talking into their phone & no response from agent).
Call ID: bd4a379e-cbc9-4889-ac46-a2000967169c
Timestamp: at 0:07 after the agent initial message, there is no audio from the caller (even though the call itself lasts ~50 seconds)
Expected behaviour: The audio from the caller should be transcribed, but nothing is showing up
Same behaviour in this call under the same agent:
- call ID: 34922ee9-3988-43f8-8675-23608dc7d7f0
This has happened multiple times before