Hey, I have a tool that is supposed to
# general-englisha
Abe S
04/18/2025, 6:55 PMHey, I have a tool that is supposed to transfer a call with summary but it is not doing the summary... anyone know how to troubleshoot this
k
Kings_big💫
04/18/2025, 7:14 PMEnsure the transfer call tool is enabled with mode: warm-transfer-with-summary and a valid summary plan using {{transcript}}, then check your assistant config and call logs for errors.
a
Abe S
04/18/2025, 7:15 PM Copy code
{
"destination": {
"type": "sip",
"sipUri": "sip:+13477334308@sip.telnyx.com",
"transferPlan": {
"mode": "warm-transfer-wait-for-operator-to-speak-first-and-then-say-summary",
"message": "",
"sipVerb": "refer",
"summaryPlan": {
"enabled": true,
"timeoutSeconds": 5,
"useAssistantLlm": false
}
}
}
}k
Kings_big💫
04/18/2025, 7:19 PMThe summary plan is missing
a
Abe S
04/18/2025, 7:48 PMlet me try that
Abe S
04/18/2025, 7:50 PM@Kings_big💫 - can you help me write the JSON?
Abe S
04/18/2025, 9:51 PM Copy code
{
"destination": {
"type": "sip",
"sipUri": "sip:+12162323252@sip.telnyx.com",
"transferPlan": {
"mode": "warm-transfer-wait-for-operator-to-speak-first-and-then-say-summary",
"sipVerb": "refer",
"summaryPlan": {
"messages": [
{
"role": "system",
"content": "You are an expert note-taker. You will be given a transcript of a call. Summarize the call in 2-3 sentences. DO NOT return anything except the summary."
},
{
"role": "user",
"content": "Here is the transcript:{{transcript}}"
}
],
"enabled": true,
"timeoutSeconds": 5,
"useAssistantLlm": true
}
}
}
}Abe S
04/18/2025, 9:52 PMis this correct?
If so, its still not saying anything
Abe S
04/18/2025, 10:06 PMWe also tried {
"destination": {
"type": "sip",
"sipUri": "sip:+12162323252@sip.telnyx.com",
"transferPlan": {
"mode": "warm-transfer-say-message",
"message" : "Hey Mario, I have James on the line"
}
}
}
and it did not play anything
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