Delay picking up phone
# support
i
Currently, I have a business that forwards all their after-hours phone calls from their phone number to the assistant's VAPI phone number. However, the assistant picks up and starts talking too quickly. Is it possible to have the assistant wait a little bit, and pick up after 1 or 2 rings?
k
To delay Vapi assistant speech after a forwarded call, set startSpeakingPlan.waitSeconds to make it wait before responding.
i
Are you sure this is it? Was looking at the docs Seems like this applies to whenever the customer is finished speaking I just want to apply the change to the start of the call, and don't want the assistant to even pick up the phone until X seconds (e.g. wait 3-4 seconds and let the phone ring during for those 3-4 seconds then pick up) https://cdn.discordapp.com/attachments/1362915091095224500/1362941861312069652/image.png?ex=68043a05&is=6802e885&hm=c05dc4664a9609973f13711bed42137bcec7089dcaeaac7210a6e2590d3f8b9c&
l
I think vapi cannot do that, but you could let it ring on another number then forward the call to vapi
k
You can adjust the "Wait Time Before Speaking" in the Start Speaking Plan to delay the assistant's response. Increase it to 1-2 seconds to allow the assistant to pick up after a couple of rings. You'll need to configure this through the API. This should help manage the assistant’s timing more smoothly for after-hours calls.
i
Good idea, thanks
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