Assistant doesn't speak in outbound calls with Rim...
# support
t
Hello, I have created a simple assistant with the provider set to rime-ai and one of their voices. I created a phone number and plugged in the assistant to its outbound section. I put in my phone number to call for testing. When I make the call, the call happens but all I hear is the background sound. I have set the appropriate first message and other details from the document (cross checked it with the Ask AI as well). When I use cartesia and professional woman, the assistant speaks fine once the call connects. So does this mean Rime-ai is not supported? If so when will it be supported? I really like their voices and they feel more natural. Call id: 3e94abcb-3dc4-444b-919a-f1b6a05abff4 Timestamp: n/a, assistant didn't speak response: no response response I actualyl received: only background noise
k
To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
t
ALl of tehse details are already shared in the above message
Call id: 3e94abcb-3dc4-444b-919a-f1b6a05abff4 Timestamp: n/a, assistant didn't speak response: no response response I actualyl received: only background noise
k
Looking into it