Hello
# supportr
Rahul
04/21/2025, 9:41 AMCurrently we have received outbound call details in our server like status update or end-of-call-report but in case of inbound that server URL is not hitting and not getting the data
#inboundCall
s
Shubham Bajaj
04/21/2025, 10:02 AMHey! To help track down this issue, could you share:
- The call ID
This would really help us figure out what went wrong!
r
Rahul
04/21/2025, 10:05 AMThe call ID - e2deb34a-db8b-4264-beaf-7bd8741af140
k
Kings_big💫
04/21/2025, 10:26 AMLooking into it
r
Rahul
04/21/2025, 11:11 AMOkay plese let us know
s
Shubham Bajaj
04/21/2025, 11:38 AMYour server is rejecting all of these server events, so you have to check in your logs what could have been going wrong
https://cdn.discordapp.com/attachments/1363811919038910494/1363841221260476638/image.png?ex=68077f9e&is=68062e1e&hm=71f09ffe68af677329a1886c972eb117273c0490ea88c00a7072d9f1e9e50113&
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Rahul
04/21/2025, 11:40 AMThis is old URL, Latest one is attached after then we are testing all updated of call is beign saved but inbound call still not getting
https://cdn.discordapp.com/attachments/1363811919038910494/1363841897533018122/image.png?ex=6807803f&is=68062ebf&hm=6ed9b42033619f0392cab5fccaecd60d19b66600fe9cddb2e9f42ca50ae228f5&
Rahul
04/21/2025, 12:15 PMcurrently we have calling inbound call id -> a78eb723-0ca9-42f8-abeb-fa564fe150dc
Still not getting the data
s
Shubham Bajaj
04/21/2025, 8:18 PM Copy code
🔵 12:08:06:724 Server Message Failed. (https://7q7lh48r-3000.inc1.devtunnels.ms/voicebot/vapi-webhook). Error: {
"message": "timeout of 20000ms exceeded",
"name": "AxiosError",
"stack": "AxiosError: timeout of 20000ms exceededShubham Bajaj
04/21/2025, 8:19 PMIt is still the same Rahul, your server is refusing the webhook requests.