hi everyone.
# general-englishm
MoSan
04/21/2025, 1:48 PMhi everyone.
question, can you use a transfer call tool to another vapi ai assistant? everytime i try and do that the assistant just ends the call. any ideas?
https://cdn.discordapp.com/attachments/1211484481848873020/1363874118390513845/Screen_Shot_2025-04-21_at_20.45.08.png?ex=68079e41&is=68064cc1&hm=31fa79de9a8fc980774715aa5f472f9cd87087eac4c9d1d178bf0e949c3c5a63&
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Shubham Bajaj
04/21/2025, 1:50 PMcc: @Kings_big💫
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Kings_big💫
04/21/2025, 1:58 PMYes to transfer a call to another Vapi AI assistant, use the Squad feature with correctly configured assistant names and destinations, if the call ends, it's likely due to misconfigured assistant IDs or transfer logic.
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MoSan
04/21/2025, 2:03 PMthanks for the prompt response. ill try this and get back to ya
MoSan
04/28/2025, 2:06 AMhi. @Shubham Bajaj @Kings_big💫. i thought you guys can help. my boss wants me to build an ai agent that not only can transfer calls to a human in our team. but can also mediate the call between the 2 humans inside the same call. is it possible to do something like that? here is the details of his request:
thanks
https://cdn.discordapp.com/attachments/1363874118600101958/1366234044240625757/Screen_Shot_2025-04-28_at_08.55.15.png?ex=6810341b&is=680ee29b&hm=0afd52cf85346c553b523509fd0656e0aebfc33a0913412650d3978000218927&
MoSan
04/28/2025, 2:10 AMI know that giving the summary to the human agent is possible. But is it also possible for the AI agent to stay on the call when both the lead and the agent are connected — so the AI can introduce them and be present during the handoff?
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Shubham Bajaj
04/28/2025, 2:44 PM@MoSan The first five points are easily doable, but for the last one, you can either conference call alone or use a hack. I suggest creating a conference call. https://docs.vapi.ai/calls/call-handling-with-vapi-and-twilio
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MoSan
04/28/2025, 3:36 PMthanks for the documentation shubham. i’ll look into it and try to understand twilio conference better