How many calls can my agent handle at the same time. What is the default (free) and what is the maximum? ( I am on a paid plan) In Billing section & add-ons is an option for reserved concurrency (call lines). Does this determine the number of simultaneous calls being answered? Does this number apply to all agents or just the organisation as a whole? (explanation of the last question: if i set my reserved concurrency at 3, does this mean that all agents can handle 3 incoming calls simultaneously or the just three agents can answer one incoming call simultaneously, that means that organisation as a whole can have three simultaneous conversations)

cc ing: @Kings_big💫

Reserved concurrency sets the total number of simultaneous calls your organization can handle, regardless of the number of agents so if set to 3, only 3 calls can happen at once across all agents..

@Kings_big💫 Ok thanks. I have a follow up question. Is there a limit on how many organisations I can have and is there any limit on how many reserved concurrencies I can have?

Along the same thoughts (Thanks @domen2004 for bringing this up) ... Whats best practice your single organization handles a bunch of companies?

Vapi doesn’t limit the number of organizations you can create, and reserved concurrencies can scale flexibly, especially with credit based or enterprise plans offering expanded..

I’ve been trying to look for it in the docs, but is there an endpoint in the api to create organizations?