Setting Tool property from the dashboard
# general-englishr
Rohit Rikhi
04/21/2025, 9:32 PMCan it be done via the dashboard?
Rohit Rikhi
04/21/2025, 9:37 PMcan the callid be set using the dashboard in the tool
https://cdn.discordapp.com/attachments/1363990702039760916/1363992020674281505/Screenshot_2025-04-22_at_3.06.09_AM.png?ex=68080c0f&is=6806ba8f&hm=7b383d81d5a80b43b2c17002f7e598b2e2bf4baff22e07d89b5b47258fde32f5&
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Ahmad
04/21/2025, 9:39 PMthanks i will try this
Ahmad
04/22/2025, 12:46 PMin outgoing calls, it's not overriding the caller id sir
Ahmad
04/22/2025, 12:47 PMactually what i'm doing is, i'm calling the customer from vapi bot and then transfering the call to our agents, the agent is expected to see the caller id, but each time the bot phone number is appeared. can you please guide me how can i override it ?
Ahmad
04/22/2025, 12:49 PM@Rohit Rikhi can you please guide me in that ?
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Shubham Bajaj
04/22/2025, 2:06 PMYou need to set the destination caller ID in your call forwarding tool.
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Rohit Rikhi
04/22/2025, 5:38 PMHey @Shubham Bajaj , it doesn't seem to work for warm transfer
s
Shubham Bajaj
04/23/2025, 12:03 AMThe caller ID setup usually depends upon the telephony. It works pretty sure for video. For others, if it's a SIC, we cannot say anything. You have to check with your telephony provider first
Shubham Bajaj
04/23/2025, 12:03 AM@Rohit Rikhi Still if you can put a support ticket and share the all other relevant information I can see if the caller ID was set properly
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