"analysis" is empty in end-of-call-report
# support
f
Was there a change recently to sometimes not include the "analysis" in the end of call report data? It's often missing from the payload I'm noticing. This is breaking some post call actions I have set up based on the structured data. Example callId:
023c2d78-e258-4402-99f2-878ae7e3f945
This was a voicemail but since a call still connected I feel like there should be data sent in the analysis? It's very important for us to key off of the structured data even for voicemails https://cdn.discordapp.com/attachments/1363997767005110283/1363999335993573470/image.png?ex=680812df&is=6806c15f&hm=262cc7160388f9385b41fd7e530b40a99140a9ddcb0d3ad773d5208eea93744d&
k
Is it working if the call is answered? You could also specify in the analysis something about voicemails and what you want it to do.
f
Yeah it works when the call is answered. I'm just not sure why its just completely empty, I feel like this didnt happen till recently
k
Customize the analysisPlan to include the assistant’s monologue, enabling structured data even when there’s no user interaction.
f
is that a specific flag I need to set in the config? Or just add a property to the structured data? Currently my structured data has several properties, including a "Call Disposition" that should always be included
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