Hey @User ! đź‘‹
I’m using a Twilio number and facing an issue where the assistant’s first message isn’t being spoken unless the user responds first, even though I’ve set it to assistant-speaks-first.
I’m using a custom workflow where all messaging and logic (greeting, availability check, DOB confirmation, etc.) is handled inside the workflow. I also tried explicitly adding firstMessageMode: "assistant-speaks-first" in the assistant config, but it didn’t change the behavior.
Just to confirm:
• Is this issue related to using a Twilio number?
• Is there a way to ensure the assistant always speaks the first message, even if the user hasn’t said anything yet?
Would really appreciate your guidance on how to resolve this! 🙏