Incorrect values passed to tools
# support
e
We're having issues where the transcription is correctly capturing details but the details shared with the tool are incorrect - why is this happening? And are there any settings we can change to fix this? Examples - call_id=8ee70249-3141-484e-a7a9-7a45e0a50368 (sort code correctly captured as 000400 but sends 400000) - call_id=daf50585-8d4b-47e1-8227-ab1be5b1d84b (account number correctly transcribed but not sent correctly as ca2217ef)
k
Update the structured data prompt to clearly instruct the assistant to preserve exact formatting and add validation checks to ensure accuracy before sending data to tools.