https://vapi.ai/ logo
Join Discord
Powered by
The sip addresses I added before are not
# general-english
d
The sip addresses I added before are not making any calls as of today. Previously it was giving this error "An error occurred in this call: call.in-progress.error-sip-telephony-provider-failed-to-connect-call". Now only Customer is busy. Unfortunately there is no sip connection log.
k
Send call id
d
a1a1f645-d5fb-40e4-b888-b608ee4d2017
6fe0cfb4-36fe-4e74-a0c7-fea42716b4c3
1a86cc80-e0d9-47c6-9886-1d9d8f82400c
886feeda-ca9e-43c9-af0a-3450a4c6db14
07a8315c-dccf-491c-84d7-3ef3d9918549
k
Looking into it
Use VAPI numbers imported or given by VAPI. You can only make calls to either US or Canadian numbers. For international calls, has to use either SIP trunking or check with other telephony providers. But with VAPI provider numbers, you are limited to US and Canadian regions only
Copy code
The country code +90 belongs to Turkey.
d
yes
I am not calling with a vapi number
I bought a voip service from Türkiye
I sent your IP information and received the necessary permissions.
I was able to make calls until yesterday but today no calls are accepted.
Unfortunately I don't have detailed SIP log so I can't understand the problem.
I was using Sip Trunk and there was no problem until now. It started today.
k
Processing 
phoneNumber
Deletion via Temporal... You're using a VAPI provided number, which is why it didn't work. The screenshot is below, look at the number you have. Delete this number, we'll use this score as a sampling call for finding out the truth." Eventually, we came to a conclusion that you are using a VAPI number for making an international call https://cdn.discordapp.com/attachments/1364287465082589316/1364321278520987668/image-1.png?ex=68093eb4&is=6807ed34&hm=051f1a099336c902a4321e04c9d1aadc587e3a813950b979e06c1f6963981b39&
d
okey
all delete phone number
all delete sip trunk
called
callid : 40953b24-7441-46d9-ac2a-36a986853435 asistanId : c7770f31-bf94-41b8-82aa-12de6484de78 phoneNumberId : e39850d5-8291-410c-863d-a86a38833288
report :
Copy code
{
  "id": "40953b24-7441-46d9-ac2a-36a986853435",
  "assistantId": "c7770f31-bf94-41b8-82aa-12de6484de78",
  "phoneNumberId": "e39850d5-8291-410c-863d-a86a38833288",
  "type": "outboundPhoneCall",
  "createdAt": "2025-04-22T19:33:13.103Z",
  "updatedAt": "2025-04-22T19:33:13.418Z",
  "orgId": "2c495c34-b21b-4e3e-a9ca-45cc95589c47",
  "cost": 0,
  "customer": {
    "number": "+905452162474"
  },
  "status": "ended",
  "endedReason": "customer-busy",
  "phoneCallProvider": "vapi",
  "phoneCallProviderId": "1617de53-b6f4-47f5-9ab6-45c77b5f9b56",
  "phoneCallTransport": "pstn",
  "phoneCallProviderDetails": {
    "sbcCallId": "78ce4ff4-9a53-123e-ec83-0abbe58f2397"
  },
  "monitor": {
    "listenUrl": "wss://phone-call-websocket.aws-us-west-2-backend-production3.vapi.ai/40953b24-7441-46d9-ac2a-36a986853435/listen",
    "controlUrl": "https://phone-call-websocket.aws-us-west-2-backend-production3.vapi.ai/40953b24-7441-46d9-ac2a-36a986853435/control"
  }
}
Can't we solve the problem?
k
Please share the pcap file and also last time there was an evaluation error on our side where we mistakenly evaluated wrong. So if you can share a pcap file, we can find out why your telephony is rejecting the calls. You can look into your telephony dashboard for the same.
4 Views
PreviousNext
Powered by