anyone else facing this issue:
# general-englishu
usama
04/23/2025, 2:22 PManyone else facing this issue:
all of a sudden the ai agent is unable to recognize the calling parties number, I had this at the top of the system prompt:Customer's number is {{customer.number}} and it was working, now it just stopped working
k
Kings_big💫
04/23/2025, 2:35 PMEnsure your API call includes the customer.number field like this,
"customer": {
"number": "+1"
}
Also, confirm the system prompt still uses {{customer.number}} correctly, and no recent changes or overrides are interfering with dynamic variable resolution.
u
usama
04/23/2025, 2:36 PMAPI call?
usama
04/23/2025, 2:36 PMno I thought this is automatically populated when someone calls
usama
04/23/2025, 2:38 PMthis was working until yesterday
usama
04/23/2025, 2:38 PMit would populate with the caller ID automatically,
usama
04/23/2025, 2:40 PMI'm talking about inbound calls
k
kobra
04/29/2025, 12:50 AMwas this ever solved?
kobra
04/29/2025, 12:50 AMrunning into the same issue
a
Alexi
05/15/2025, 6:08 PMWhy have I been summoned
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