We are experiencing an increase in dropped calls w...
# support
c
We are experiencing an increase in dropped calls with silence-timed-out errors especially after tool calls. We were using gpt-4.1-mini but now reverted back to gpt-4o-mini - going to monitor. Call IDs 4213f068-77b4-4bb1-bdd2-1cd85c755c0c b2d86484-f38a-4f95-a186-555412c4735f d2c4e691-7422-4f14-9888-b38f4622ed51 cec752e8-1931-4f94-8e1b-95440d677dba
p
Do you use nova 3 for transcription?
v
Your switch from gpt-4.1-mini to gpt-4o-mini is a good first step, as there are documented issues with gpt-4.1-mini causing silence timeouts after tool calls. To further reduce these errors, consider adjusting your
silenceTimeoutSeconds
parameter to be slightly longer, especially if your tool calls might take time to execute. Monitor your calls with the new model to confirm improvement. Sources: - [User report of similar issue](https://discord.com/channels/1211482211119796234/1327662627882795059) - [Configuration parameters information](https://discord.com/channels/1211482211119796234/1344633027925377064)
c
will try increasing the silenceTimeoutSeconds
v
Message marked as helpful by @Chris! 🎉
c
I've increased that now, we will continue to monitor
yes we do
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