’m currently using your platform for outbound campaigns, and I’d like to request that the following advanced features be enabled on my assistant: ✅ Call Outcome Detection ✅ Voicemail Detection and Skip ✅ Busy Tone / Fax Tone Skip ✅ Auto Hang-up on Voicemail ✅ Caller ID Passthrough (Customer number should display to agent upon call transfer) These features are important to reduce costs and improve transfer quality. can anyone help me

To help enable these advanced features for your outbound campaigns, I need to understand which specific integration method you're using with Vapi. Are you using Twilio as your telephony provider, or are you using a different SIP trunk provider? This information will help me provide the most accurate configuration steps for enabling features like Voicemail Detection, Auto Hang-up, and Caller ID Passthrough. Sources: - [Vapi Documentation on Voicemail Detection](https://docs.vapi.ai/phone-calling/voice-mail-detection) - [Vapi Documentation on Call Forwarding](https://docs.vapi.ai/call-forwarding)

Twilio

You can handle everything for call outcome detection in the UI. In the assistant tab go to the summary and you can choose to summarize the call. Same with voicemail. In the assistant tab go voicemail detection block and you can use Vapi as the provider. You can mess around with all the different settings there. You can prompt the assistant to end the call if XYZ. Make sure to also enable the end call function. Caller ID Passthrough (Customer number should display to agent upon call transfer) For this you can use the transfer call tool. It's built right into Vapi's tools.

thank you for this information i will try

This is an issue we are seeing come up. Can you send me your organization ID and the email your account is under?

'm using the assistant under this org: Organization Email: mandaenterprisesgroup@gmail.com Organization ID: 6f538563-3ee7-49e5-b85c-17ab1df912ee Kindly help me enable the following features on my assistant: ✅ Call Outcome Detection ✅ Voicemail Detection and Auto-Hangup ✅ Busy Tone / Fax Tone Skip ✅ Caller ID Passthrough (so the customer number shows to agent on transfer) Let me know if anything else is needed from my side.

Hey as of know the voicemail detection feature has some issues, can you twilio for sometime. As your saving you can change voicemail settings for the assistant, could you share the assistantId so I can get it fixed.