Unable to Import Phone Number CSV
# support
w
No matter how many formats and vartions I attempt I keep getting the same issue when trying to load a CSV with numbers to call in the "phone numbers" tab. "CSV Validation Error - Validation errors found: Row 2: Phone number is required Row 3: Phone number is required Row 4: Phone number is required Row 5: Phone number is required" ...There are phone numbers in each of the specified rows, and I've attempted to change the format of said numbers in various ways. Please help.
v
Based on the information I found, Vapi requires phone numbers to be in E.164 format (e.g., +15558675309) with the country code included. Could you share an example of how your phone numbers are currently formatted in the CSV file? This would help identify if the format is causing the validation error. Sources: - [Discord Channel](https://discord.com/channels/1211482211119796234/1335869152535121960) - [Discord Channel](https://discord.com/channels/1211482211119796234/1336921030433833060) - [Discord Channel](https://discord.com/channels/1211482211119796234/1338448178432839693)
k
Try putting '' around the numbers. That should help.
w
That did the trick!
g
I have a CSV file with two columns—one for the number and one for the name. I want to be able to use the name {{ name }} during the call, but I haven’t been able to. https://cdn.discordapp.com/attachments/1365086187051814942/1369402189117784094/image.png?ex=681bbaac&is=681a692c&hm=002072c3ed1154f1d59b384561df03e9fed8afc54ccb564a0362d679a0606255&
k
This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry. 
24 Views