Hi @Vapi
# support
t
We have just started using your service, some of the fuctionality is well thought, but I see the core quality of your service for which we (most of the Users) is very unstable. Listing few of our obvious issues: 1. Using the Lead generation template, we modified to use a female voice, but everytime we call the Twillio number, it starts of with default tempalte voice and end of 2 sentences, the configured female voice switchs over. 2. The Ai doesn't seem to undersand our accent and sometime misunderstands our conversation. 3. Now we see very obivous issues in console as attached. We look forward for your support. https://cdn.discordapp.com/attachments/1365215119617036289/1365215119944056923/CORS-Errors.png?ex=680c7f29&is=680b2da9&hm=f477f80ee8da856a632796251b2833fa7b7dce05577bab2ac19feea1e4e5fd78&
v
For the voice switching issue, check your voice formatting plan configuration. The problem is likely related to the
default voice.chunkPlan.formatPlan
setting. Try updating your assistant configuration with the correct voice provider and ID:
Copy code
json
{
  "voice": {
    "provider": "elevenlabs", // or your preferred provider
    "voiceId": "your-female-voice-id"
  }
}
For detailed guidance, refer to the voice formatting documentation at [Vapi Voice Formatting Plan](https://docs.vapi.ai/assistants/voice-formatting-plan). Sources: - [Discord conversation about voice switching](https://discord.com/channels/1211482211119796234/1334184334361628734) - [Vapi Voice Formatting Plan](https://docs.vapi.ai/assistants/voice-formatting-plan)
s
To help track down your voice issue, could you share: - The call ID - When exactly this happened (the timestamp) This would really help us figure out what went wrong!
Also, to help me check rate limiting for the account, could you share your organization ID as well?