Updates not syncing
# support
s
For some reason when I make a change to the assistant and pusblish the changes they are not syncing even though it says it synced. I also tried doing it in a browser using incognito mode and the same issue.
v
## Try clearing your browser cache and cookies This is a common issue that can occur due to system errors or synchronization delays. Try performing a hard reset of your browser: 1. Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac) to force refresh 2. If that doesn't work, clear your browser cache and cookies completely 3. Restart your browser and try publishing changes again If the issue persists, contact Vapi support at support@vapi.ai with details about the changes you're trying to make. Sources: - [General Troubleshooting Steps](https://discord.com/channels/1211482211119796234/1336277538267201547) - [Hard Reset Browser](https://discord.com/channels/1211482211119796234/1334944779850485790)
s
Not working I have done all those things and then some, including restarting my computer. I am trying to change the scalar value on the start speaking plan.
k
Can you send a loom video of this happening along with your organization ID?