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Error when trying to purchase concurrent calls
# support
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Eric Alexandre
04/25/2025, 6:21 PM
When trying to purchase concurrent calls, we're getting the error shown in the image:
https://cdn.discordapp.com/attachments/1365392387379040287/1365392387693871144/Captura_de_Tela_2025-04-25_as_15.16.24.png?ex=680d2440&is=680bd2c0&hm=17c82ad45292c6e6b7672230aa8937e1af97e7fb615eaa29de41bf7913f260c0&
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Vapi Support Bot
04/25/2025, 6:23 PM
Troubleshooting the Missing CSRF Token Error
Try clearing your browser cache and cookies, then restart your browser before attempting the purchase again. Browser-related issues often cause CSRF token problems. If the error persists, check the browser's developer tools (F12) to inspect network activity for failed requests related to the token. Sources: - [Discord Channel](
https://discord.com/channels/1211482211119796234/1336399188665040968
) - [Discord Channel](
https://discord.com/channels/1211482211119796234/1258340474243121283
)
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Eric Alexandre
04/25/2025, 6:25 PM
I’ve already done that, but the error still persists.
Eric Alexandre
04/25/2025, 6:26 PM
https://cdn.discordapp.com/attachments/1365392387379040287/1365393528510746676/Captura_de_Tela_2025-04-25_as_15.26.16.png?ex=680d2550&is=680bd3d0&hm=fef1371113b69fe00790075db9ba3ee8923249b687e1c4e4bb55121a53633976&
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Shubham Bajaj
04/25/2025, 6:40 PM
Try logging out of your account and then logging back in before attempting the purchase again. This refreshes your session and the CSRF token, which is required for secure transactions in the dashboard
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