For inbound calls, I would like the assistant to greet the caller by mentioning my name when answering. Despite several attempts, including hard-coding the name, I have been unable to achieve this. I have defined my name using the {{name}} variable in the initial message prompt. All webhook connections in my Make scenario are properly configured, and I have verified multiple times that the data returned from Vapi is accurate and arrives in the expected format. I also tested webhook responses containing only assistantId and assistantOverrides → variableValues, as well as responses containing only assistantOverrides → variableValues. However, the assistant still does not include my name in its initial greeting.

Check your

firstMessageMode

setting, as timing issues might prevent the name from being available when the initial greeting plays. Try using

assistant-speaks-first

with a predefined message instead of

assistant-speaks-first-with-model-generated-message

. Here's how to properly structure your JSON payload:

json
{
  "assistantOverrides": {
    "variableValues": {
      "name": "YourName"
    },
    "firstMessageMode": "assistant-speaks-first"
  }
}

Sources: - [Discord discussion about firstMessageMode](https://discord.com/channels/1211482211119796234/1340603345701830736) - [Vapi documentation on dynamic variables](https://docs.vapi.ai/assistants/dynamic-variables)

Let me try one second

Ensure you correctly pass the {{name}} variable in the assistantOverrides parameter with variableValues during the call setup, verify webhook configurations, and test with static values to ensure dynamic variables are being passed properly..

I’ll send a screenshot

Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!

cf7e2f42-9289-4ab6-8084-da1e8718e64e Here