I dont have a call ID because it doesnt hit my server to begin with to set an assistant to the call. Can someone please check this out

## Check Your Server URL Configuration The most common cause for server messages not being sent is an incorrect server URL. Go to your Vapi Dashboard, navigate to the Account page, and verify that your Server URL is: 1. Correctly entered without typos 2. Publicly accessible from outside your network 3. Set up to receive POST requests If using ngrok, ensure you've updated the URL after any server restarts. Sources: - [Discord conversation about troubleshooting server messages](https://discord.com/channels/1211482211119796234/1326809606671958080) - [Discord conversation about server URL configuration](https://discord.com/channels/1211482211119796234/1334054297339433022)

We figured it out: I think whatever cache you guys recently implemented doesnt process new write updates (in our case for phone number)

It's because the phone number isn’t assigned to an assistant or a server URL in Vapi, fix it by linking an assistant in the Phone Numbers settings or setting up a dynamic server endpoint.

It is we assign the assistant dynamically. The problem is the server URL in your database doesnt reflect the server URL thats actually being called

whenever we change the server URL of the phone number twice (like to two different local ngrok server URL), the phone number still requests the older URL when we look at webhook logs, even though when we check getAssistant in the API it has the correct URL @Kings_big💫

Hey Randy and yian, really sorry for your experience. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you. Also, I'll request you to share your phoneNumber ID.