What can i do if i miss a inbound call
# supportn
Nidhi Sharma
04/28/2025, 5:42 AMWhat can i do if i miss a inbound call
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Nir Simionovich (CEO@Cloudonix)
04/28/2025, 7:14 AMWhat do you mean "miss a call"? A voice agent isn't supposed to "miss calls".
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Pigeon
04/28/2025, 9:07 AMIt can in theory, concurrency limit for example
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Nir Simionovich (CEO@Cloudonix)
04/28/2025, 9:09 AMWell, in such a case, my recommendation would be to front your calls to VAPI with another platform, such as Cloudonix, that will "re-route" the call or do something else with it, in a case where the call isn't picked up by the AI agnent.
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Kyle
04/28/2025, 4:38 PMHey Nidhi, do you meant to ask if inbound call was reject because of concurrency?
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Nidhi Sharma
04/29/2025, 4:10 AMno shubham
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Nir Simionovich (CEO@Cloudonix)
04/29/2025, 8:26 PM@Nidhi Sharma Ok, seems like you managed to get both @Shubham Bajaj and myself confused here.
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Nidhi Sharma
04/30/2025, 4:00 AMHello @Nir Simionovich (CEO@Cloudonix) ,
I’m not trying to confuse anyone, nor do I have any such intention.
I was simply asking how I should handle all possible scenarios when VAPI is down—not just due to concurrency issues, but in any case.
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Kyle
04/30/2025, 9:20 AMyou can use fallbackDestination by any chance if VAPI is down.
call comes into number -> no agent found or vapi is down -> goes to fallback number
Kyle
04/30/2025, 9:20 AMlet me know if you require further help.