CANT ADD credit card details to my vapi account, U...
# supportr
ron 12
04/28/2025, 9:17 AMCANT ADD credit card details to my vapi account, URGENT
p
Pigeon
04/28/2025, 9:18 AMTry emailing
sahil@vapi.air
ron 12
04/28/2025, 9:21 AMdone but please get him to respond asap as its very urgent
ron 12
04/28/2025, 9:21 AMthank you
p
Pigeon
04/28/2025, 9:34 AMI dont work here either
s
Sahil
04/28/2025, 9:54 AMThanks, Pigeon. He added a card with insufficient fund and then later on tried making multiple tries which ended up flagged by Stripe
Sahil
04/28/2025, 9:55 AMYou need to wait 24hrs.
Sahil
04/28/2025, 9:55 AMthen you can re-add any card.
s
supportr
04/28/2025, 10:13 AMnot true
supportr
04/28/2025, 10:15 AMsame issue, we've added new cards and are locked out of the ability to make a payment. I've got 60k outbound calls to do tomorrow (australian time) and am really stuck @Sahil
makkusu
04/28/2025, 2:06 PM@Sahil can you help us with @supportr ?
makkusu
04/28/2025, 2:06 PM@Pigeon
s
Sahil
04/28/2025, 2:22 PMEmail at sahil@vapi.ai with the org_id
Sahil
04/28/2025, 2:23 PMAlso, if possible can you provide some console logs?