Unable to Create an Portuguese agent. Vapi AI #support

Unable to Create an Portuguese agent.

Manan Khurana

04/28/2025, 10:45 AM

Hey I'm trying create an english and portuguese multilingual agent but facing errors. I'm using LLM 4.1 mini Transcriber: deepgram nova 3 multi and ELeven labs voice and got this error in logs:

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[ERROR] Transcriber failed (reason: Received network error or non-101 status code.)

Call IDs:

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d01ee243-0009-4ac0-a922-8c8820316492
84bf62c3-1044-4e0b-bb05-83865d956c91

I have also tried other configuration with Transcriber as Deepgram Nova 2 pt, gladia pt, openai pt. call ids:

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83c0e64c-c23f-4ccd-ae61-8322e0b8382f
8f9b533f-23ed-4f4d-8cf6-012a7c6da642
124ebd10-f350-4f7a-825f-ae108b952a99

but in all of them the agent didn't respond. in some calls i also got this error:

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[WARN]
Endpointing falling back to heuristic. Language pt is not supported by LiveKit model.

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17127cf3-9ab0-492a-9adf-6cfc5c924009

https://cdn.discordapp.com/attachments/1366364775537315841/1366364776141160448/image.png?ex=6810addc&is=680f5c5c&hm=319c80cac1abc188a50f116b93f487d6d84c9e1fc34b479e4492eb933df86f8b& https://cdn.discordapp.com/attachments/1366364775537315841/1366364776577503243/image.png?ex=6810addc&is=680f5c5c&hm=b7be0e9efa28b0c804b43ec6e149dbdf7b744ba0b28454baac765b797e35c49d&

Kings_big💫

04/28/2025, 12:35 PM

Looking into it

Kings_big💫

04/28/2025, 2:29 PM

Deepgram Nova-3 doesn't support multi-lingual, so its calls failed. Livekit endpointing only supports English, so you must use Transcriber, which supports your language and transcription endpointing plan instead.

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