Hi, I have integrated 1 Australian mobile phone number in Vapi from Twillio & selected an assistant for inbound calls. But when we try to call that number it's saying 'We're sorry, an application error has been occurred. Good bye!' And the call is getting disconnected. Can you please tell why it's happening & how can I fix it?

hey @Subhadip delete your twilio number and then import it again most likely the url is not update correctly in twilio console.

I have integrated the same phone number with another assistant for outbound calls triggered via make.com & it's working fine there. If I delete it & integrate again the phone number id would also change & I need to change that in the automation. Right? Does it take some time after integrating to update urls? After reconnecting, I need to select the Inbound agent in VAPI dashboard. Do I need to do anything else in Twilio console to make it work?

Can you share the phone number ID?

Yes, Phone number id: b57e4e7a-ee61-48dd-bf5e-41ea838250fd

Can you share the Twilio console logs for a recent inbound call? The most likely cause will be found there. Even I tried to make a call on your number, then receive the same message. Please share the Twilio console logs

Yes Shubham, https://prnt.sc/EJQ0Q85FugwS Which one?

@Subhadip Can you click on any of the incoming call logs and see what server URL is unable to reach. Most likely there is something wrong configured in Twilio. That's why the incoming phone calls are failed

Now I can't see any Incoming logs: https://prnt.sc/wREGvGEzoay1

@Subhadip could you delete the number from VAPI and import it again?

ok, let me do that