Having a lot of phone calls not show up on call logs or show up as Unknown reason for ended with no logs or anything. Why is it like this? Anyone heer to look for call logs and cclalls in process? How to raise concurrency limits? When I upload a csv it says concurrency limit reached and does not call

Missing call logs and “unknown” end reasons are usually due to assistant misconfigurations, while concurrency limit errors during CSV uploads happen because your account’s simultaneous call limit is reached, you can batch calls or request a higher limit..

How do i check if my assistant is misconfigured

Review call logs for error codes, validate the assistant’s JSON configuration, test with simulated calls, ensure external function calls return expected responses.

Call log just say reason for unknown, analysis N/A is there any further logs to check? Where can i access the assistants json config? Simulated cslls work perfectly Could this be submitting too many calls too fast

Check for rate limiting, review your assistant’s configuration in your dashboard or API, and ensure you’re adhering to call submission limits.

where do i check that?

You can check rate limiting and assistant configuration in your dashboard under the Assistants and Calls sections, and for detailed usage limits support@vapi.ai