Login errors w/ my account
# general-englishm
Mikee
04/28/2025, 10:13 PMAre there changes being deployed right now? I'm trying to login but keep getting auth errors. I can't even reset my password
Mikee
04/28/2025, 10:36 PMI emailed support as well. Also here's the error I'm getting:
https://cdn.discordapp.com/attachments/1366537788748464218/1366543583418781826/2.png?ex=68115463&is=681002e3&hm=e689f7c5c419246364cce25f5ecf430a04e99d28fc0b155e04ee491eb381fdb5&
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Kings_big💫
04/29/2025, 3:02 AMSorry for the bad experience, please kindly provide your org ID and registered email address thanks
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Mikee
04/29/2025, 2:11 PMorg ID: 9b19f028-7716-4f18-b798-738a0ea5f4aa
Email: admin@agenticfloai.com
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Sahil
04/29/2025, 3:14 PMtry again
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Mikee
04/29/2025, 5:42 PM@Sahil thanks it's working now
Mikee
04/30/2025, 8:56 PM@Sahil looks like it's not working again. I wanted to log out and clear my caches to see if that will fix the issue w/ Organizations not working (https://discord.com/channels/1211482211119796234/1366903739168067666). Now I can't login again. cc @Kings_big💫
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Sahil
04/30/2025, 9:51 PMBlocked high-risk customer during authentication, due to invalid ID
Sahil
04/30/2025, 9:51 PMIt was blocked because of the following reason ^^
Sahil
04/30/2025, 9:52 PMUnblocked you for now.
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Mikee
04/30/2025, 10:13 PMOk thanks. I uploaded my KYC info 2 times - my Driver's License, and photo. And it's still saying invalid ID?
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Sahil
05/01/2025, 5:08 AMYes, can you try different id?
Sahil
05/01/2025, 5:08 AMnext time
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