Is there a way to automatically forward
# general-english
f
Is there a way to automatically forward calls to a different number? I have a phone number attached to an outbound calling assistant, but when people call that number back I want it to auto forward to a call center that takes inbound calls
k
By configuring the assistant with a transferCall tool that redirects calls to your call center number, optionally with a message, or set up a server URL for dynamic routing based on conditions.
f
I'm wanting the call to instantly forward - meaning there is no conversation that takes place, no assistant answering, etc. For example, the customer calls "+1 123" and the call is automatically rerouted to "+1 456" 100% of the time. Is that possible with the current transferring methods?
k
Yes, you can use the transferCall tool to instantly forward calls to another number without any assistant interaction by setting the firstMessage to an empty string for silent transfers.
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