Does anyone know how to fix this error?
# general-english
l
Does anyone know how to fix this error? An error occurred in this call: call.in-progress.error-sip-telephony-provider-failed-to-connect-call I'm using the private trunk I have today with a Brazilian operator.
s
Can you share the call ID?
l
332809c8-95cb-4ee6-8b4f-0e18111866ea
l
Of course I can, but is my authentication method correct?
s
for this you have to check with them, can't say anything.
l
Ok, I'll check with them and get back to you on this topic. Thanks
@Shubham Bajaj The control center is unable to reach your IP address 44.248.28.182
s
they need to connect on sip.vapi.ai instead
Because direct trafffic on IPs is blocked
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