We use two assistants that forward the call to a human if the customer asks for it twice in a row. It worked perfectly fine until yesterday but no calls were forwarded today. I did not change any settings of the assistants. Example IDs (there's plenty more): 23b4fe73-3fce-4e88-93b9-377fb4119638, af8bdc7d-cbec-43ae-a102-9c577376a76e Any quick help is highly appreciated. @Shubham Bajaj https://cdn.discordapp.com/attachments/1366759986947948626/1366759988646641734/Screenshot_2025-04-29_at_14.55.01.png?ex=68121dee&is=6810cc6e&hm=7cbcd327bd1b15caf2610e0628b22462cfeb0fd2805427be3e41fafe3a1666b6&

Same Here, The call just goes dead and no calls transferred.

@Shubham Bajaj I got it to work again by changing a setting in Twilio. I changed the region call routing from Ireland back to the United States. That solved the issue. Maybe you could still check, why the transfer does not seem to work if the routing for Ireland is active. @linuxxx82 I hope this can help you, too. https://cdn.discordapp.com/attachments/1366759986947948626/1366767265365757983/Screenshot_2025-04-29_at_15.11.14.png?ex=681224b5&is=6810d335&hm=4c64cde836c104d3c96f0e1b6cae468c682a65e19b48213ce0ed6137b6280e13&

Oh cool, mate, can you help me navigate where this setting is in Twillio?

Yes I can.

By default, it's coming from Twilio for some of the phone numbers. They require calls to be routed from a particular region. In your case, it was the US. More details you can check with them.

Thanks.

Working now right?

This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.