Our concurrency limit is always 90% although half an hour password and all timeouts are set to 3 minutes at max. Can someone get on a call to help us? We are happy to add more credits to the account to get more concurrency but that doesn't work, as soon as we add it gets taken over. https://cdn.discordapp.com/attachments/1366981516332372128/1366981516525043722/image.png?ex=6812ec3e&is=68119abe&hm=87d1fafeb418307a89ccef0cad15d7aa840b524f929f69c913973673dc31bb20&

Your issue may be caused by stuck calls that aren't properly cleared from the concurrency pool. This is a known issue that can occur even when there are no active calls. First troubleshooting step: Contact Vapi support with your organization ID and request them to manually reset your concurrency limit. According to documentation, support can help investigate and resolve these issues. Sources: - [Vapi Billing Limits](https://docs.vapi.ai/billing/billing-limits) - [Discord Channel](https://discord.com/channels/1211482211119796234/1326262542858850445)

can we flush the con-current call list of old calls that are stuck with status unknown?

@User @Kings_big💫

Hey makkusu, could you please share your organization ID so I can take a look why you have hit the concurrency limit and also reset it for you.

Org id is 33c71720-9ef3-4baa-be57-9f66577ef5e1

Hey Makkusu, could you try now? Your concurrency counter has already been reset to zero automatically.