@Sahil Even when wallet is recharged,
# office-hoursa
Aditya Agrawal
04/30/2025, 5:26 AM@Sahil Even when wallet is recharged, the account is frozen
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Shubham Bajaj
04/30/2025, 7:36 AM@Aditya Agrawal and @makkusu checking if this is resolved for you?
Shubham Bajaj
04/30/2025, 7:43 AMccing: @Kings_big💫
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Kings_big💫
04/30/2025, 7:47 AMYes, even after recharging, your account may stay frozen unless you switch to the new billing system and activate credits on your billing page.
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makkusu
04/30/2025, 7:48 PMHow to unfreeze it?
makkusu
04/30/2025, 7:49 PM@Kings_big💫
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Kings_big💫
04/30/2025, 7:54 PMSwitch to the new credit based billing system from the Billing page and activate your purchased credits
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makkusu
04/30/2025, 7:58 PMI think it is already switched
makkusu
04/30/2025, 7:59 PMCould you check my DMs please? @Kings_big💫
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Sahil
04/30/2025, 9:53 PMCan you send me the org_id? @makkusu
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Kings_big💫
04/30/2025, 10:46 PMseen
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Alfonso
05/01/2025, 2:15 PMHow do you switch to the new billing system? I can't even access the billing page anymore
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Kings_big💫
05/01/2025, 2:33 PMTry clearing your browser cache or using a different browser or device..
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