Has anyone had trouble with their call transfers going to their previous test number after going live? During testing, we had our call transfers go to a test number. Once pushed live, we update all transfers to the correct client phone numbers. We have experienced a number of times now, the live Assistant transfer calls still to the test numbers even though all prompts have been updates. We have no idea how this is happening. Anyone experiencing the same?

Yes, this can happen if old transfer numbers remain in cached assistant configs or webhook responses, review all assistant settings, clear caches, and check call logs to ensure only updated numbers are used.

Hi @Kings_big💫 , we've cloned a new version of the Assistant and attached it to the live number. Would this help clear the cache from the old Assistant? Are there other ways to clear Cache for Assistants other than cloning a new version?

Yes, cloning a new Assistant and attaching it to the live number can help clear cached behavior, but you can also disable caching with the cachingEnabled setting, update configurations via the API, or delete and recreate the Assistant for a full reset..