Audio Cutting Off Midway
# support
a
Hi team, I’m experiencing an issue with several recent calls through Vapi. The Call ID is b0221a93-fd26-4ca9-91ad-ca1bad9040a3. The problem is that the audio we send during the calls is being cut off midway. The calls connect successfully, but the recipient only hears part of the message. This has started happening with all calls, not just this one. Could you help us investigate this on your side and see if anything unusual happened during these calls? Thanks!
v
This issue might be related to Voice Activity Detection (VAD) settings. According to [information in Discord](https://discord.com/channels/1211482211119796234/1316042862630146058), if VAD isn't calibrated correctly, it can miss beginnings of sentences or entire sections of speech. Try reviewing your VAD configuration to ensure it's properly capturing speech from the start. Additionally, check your
silenceTimeoutSeconds
setting as incorrect values can cause premature call termination. Source: - [Discord discussion about VAD settings](https://discord.com/channels/1211482211119796234/1316042862630146058)
a
Please find attached the screenshot of the audio. The part highlighted in red only shows sound waves, but no audio is being played. Additionally, the TTS (Text-to-Speech) audio is also getting cut off. https://cdn.discordapp.com/attachments/1367192032250036274/1367192995450978394/image.png?ex=6813b133&is=68125fb3&hm=407e0a5990f97a003e77d01fdf63c8c6ee6f2363eb8850fc8c915d6eaa268968&
@User
k
Please can you share more of your call IDs
a
db87405a-6a16-423d-bffe-f2205f78988a ef64322c-e353-49b5-b09f-77e63ae1bbf6 83e0b49b-96f3-48a7-b717-9ad91b9238ac 472ca3f0-2999-44c7-91b8-dda3a5009552 --
It seems that the issue is no longer occurring — it may have been due to some temporary instability. If you do find anything unusual on your end, please let me know.