Hi has anyone had issues trying to get 2 agents to transfer the call to each other? I made a transfer tool for the first agent and connected it to the second via Vapi squads, but when I try to run the agent in squads it speaks slowly and in a completely different voice

Use only one assistant per squad as a workaround and ensure consistent voice settings.

I see, but how can I get call transfers between 2 agents to work then?

Use the transferCall tool to route calls to specified numbers based on conditions, or dynamically assign destinations via API or workflows.

I tried with the transferCall tool but it tells me the destination doesn't exist. It can't recognize my other agents

Make sure you're using the correct Assistant ID, that the assistant has been deployed at least once, and that the destination is defined correctly in your JSON schema.

Tbh I've been mostly using the dashboard up until now. In the field that says assistant name should I be using the assistant ID instead?

Your assistant name is for internal use and doesn’t affect functionality, so to integrations, set the assistant’s name dynamically in your code using the Vapi Web SDK.

Wait is the transfer call feature built specifically for use with web services? I was intending for transfer from 1 phone number to another, we don't even have a node environment for this project

No, Vapi transferCall feature isn’t limited to web services or Node.js, it supports direct call forwarding from one phone number to another without needing any backend setup.

Should I still set the name through Vapi's Web SDK for that? Or would I need to create a number for both assistants and transfer to that number instead?

You don’t need the Web SDK to use transferCall; just assign phone numbers to each assistant and configure the transfer tool to forward calls directly or silently between them.

Great, thank you!

Try clearing your browser’s cache, using a different browser or device..

This worked, thank you!