Unable to get a free VAPI phone number
# supports
Shawn
05/01/2025, 2:47 AMI have (2) Organization under my account. I am unable to get a free VAPI phone number for one of the org. Hitting the “Create” button > loading spinner and then nothing.
Email: Shawnmi6@outlook.com
Issue Org ID: 21a900cc-9d92-4c04-aad6-1ae884982479
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Vapi Support Bot
05/01/2025, 2:48 AMBased on the information I found, there could be a limit on the number of free phone numbers per organization. Each organization can have up to 10 free numbers. Try these steps:
1. Check if you've reached the limit - Verify if your organization already has 10 free numbers
2. Clear browser cache - Try clearing your browser cache or using incognito mode
3. Contact support - If the issue persists, contact support at support@vapi.ai with your Org ID
Sources:
- [VAPI Free Telephony Documentation](https://docs.vapi.ai/free-telephony)
- [Discord Discussion on Free Number Limits](https://discord.com/channels/1211482211119796234/1339646601894957158)
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Shawn
05/01/2025, 3:02 AMI have not reached the limit of 10. I did try to clear my cache, but no luck.
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Chiranjeet Mishra
05/01/2025, 9:52 AMHey, really sorry for your experience. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you.
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Michael Deale
05/01/2025, 4:19 PMI have the same problemn. Here is a loom video. https://www.loom.com/share/fd736bc328f746dc99f5ce54d7f39165?sid=99f78f2b-3cb6-4a18-afe5-3213b0a8879e
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Chiranjeet Mishra
05/01/2025, 10:04 PMtry using a 954 area code
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Michael Deale
05/01/2025, 10:27 PMP.S. With Console open
Michael Deale
05/01/2025, 10:28 PMUsing 954:
Michael Deale
05/01/2025, 11:40 PMI figured out the problem. Went to the network tab under developer tools. The POST to https://api.vapi.ai/phone-number with application/json payload: {provider: "vapi", numberDesiredAreaCode: "703"} returned status code 400 and this payload {
"message": "This area code is currently not available. Hint: Try one of 830, 719, 417.",
"error": "Bad Request",
"statusCode": 400
}
Michael Deale
05/01/2025, 11:41 PMWhen I tried again using area code 830 it created a phone number just fine. So the problem is that the client (React, I assume) doesn't catch the 400 code and open a message or how ever VAPI handles user notifications.
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Chiranjeet Mishra
05/02/2025, 2:24 AMwow great work! I will inform the team responsible for the UI to add that into a future update. glad you figured it out