To request org level concurrency instead of account level, send an email to support@vapi.ai with the following information:
Subject: Request to Change to Org Level Concurrency
Body:
- Your organization ID
- Clear request to change from account to org level concurrency
- Brief explanation of why you need this change
According to the documentation, this change can help you support more users without throttling concerns and provide more predictable budgets.
Sources:
- [Vapi Support Documentation](
https://docs.vapi.ai/support)
- [Vapi Changelog](
https://docs.vapi.ai/changelog/2024/10/10)