Twilio Number Not Importing — No Error, Not Showin...
# supportt
tenni
05/01/2025, 10:18 PMI'm trying to import a Twilio number into Vapi but running into an issue. After entering the phone number, account SID, and auth token, I click "Import" — but nothing happens. The number doesn’t show up in the list and there are no error messages. Anyone else run into this or know what might be going wrong?
v
Vapi Support Bot
05/01/2025, 10:20 PMTry configuring your Twilio business profile
Based on similar issues, the most common solution is to configure your business profile in Twilio. This is often overlooked but required for successful number importing.
If that doesn't work, verify your Twilio account has the necessary permissions and that the number has the 'Voice' capability enabled in your Twilio dashboard under the 'Phone Numbers' section.
Source:
- [Discord conversation about Twilio number import issues](https://discord.com/channels/1211482211119796234/1336432457943351358)
t
tenni
05/02/2025, 2:54 AMThat was helpful. I was able to setup and configure my Twilio account, and assign it to my assistant. However, I was unable to setup the send_text_tool with the number. I see an error message that says "No configured Twilio numbers found. Add one in Phone Numbers.". Any thoughts on what additional configuration might be needed?
tenni
05/02/2025, 2:56 AMI checked Twilio and can see that the number is active, and has voice/sms/mms capabilities.
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Kings_big💫
05/02/2025, 1:15 PMchecking if this is resolved/solved for you?
t
tenni
05/02/2025, 3:28 PMno not yet
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Kings_big💫
05/02/2025, 3:58 PMDouble-check your credentials and number format, ensure the Twilio voice settings are correctly configured, try refreshing or using another browser..
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Mikee
05/02/2025, 10:09 PMI'm also still getting this error. Tried in 3 different browsers. And even deleting the numbers and adding them again
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AI_WAVE🌊
05/03/2025, 2:03 PMI'm also here to find a solution to this, my twilio number is definitley connected, I've also been deleting and adding phone numbers. Tonight I have also, had issues with the condition node not being visible for me to use.
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Kings_big💫
05/03/2025, 3:04 PMCan I get a loom video
s
Shrey
05/05/2025, 9:53 AMSame issue
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hxrdxk
05/05/2025, 7:37 PMsame issue
hxrdxk
05/05/2025, 7:37 PMis it resolved?
Shrey
05/06/2025, 5:49 AMit's working with voice but i need to send SMS to that number now but i can't add it.
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hxrdxk
05/06/2025, 8:34 AMyes same behaviour
k
Kings_big💫
05/06/2025, 3:49 PMCan I get a loom video!
c
Chiranjeet Mishra
05/06/2025, 7:57 PMHey, really sorry for your experience. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you.
Also, I'll request you to share your organization ID.
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Mikee
05/19/2025, 8:16 PMI tried again last week and its seems to be working fine now. You should be able to close this out
c
Chiranjeet Mishra
05/20/2025, 7:57 PMGlad it started working for you! Please reach out to us if you have any other questions regarding this issue